No Fix, No Fee
- If we cannot clean up an infected machine, there is no repair fee.
- A straight answer when a PC is safer rebuilt than cleaned.
Upper North Shore workplaces call when a scam email felt real enough that someone almost typed a bank password. The same week often brings a PC that will not boot after a rushed clean-up.
PC Scientist comes to the Upper North Shore, or helps remotely when the problem is the login, the mail, or the software. Suspicious pop-ups can wait until we have looked. We talk it through honestly, then you choose the next step.
Home offices on the ridge and small teams nearby often need calm hardening, not panic. Bring the message that looked real or the machine that will not start. PC Scientist will say whether a visit, a remote session, or a written quote fits.
Any one works. If you think money or client data is at risk right now, call.
Business scare moments on the Upper North Shore are phishing, odd invoices, and a PC that started acting strange. Gordon, Pymble, Turramurra, and Wahroonga desks get calm checks - no panic upsell.
Looking for a named service line in Upper North Shore? Jump to service categories covering Upper North Shore, pick the closest match, then call if you are still unsure across Upper North Shore.
Start here
A fake invoice, a remote-access caller, or a login alert on a work PC. Home scares start on cybersecurity.
A fake invoice, a remote-access caller, or a login alert.
What was clicked or installed, before anyone panics.
Pop-ups on the front-desk PC, removed with caution.
Mailbox and Microsoft 365 checks after a scare.
Safer defaults on the computers people actually use.
Visit
Message, caller, or pop-up - before changing anything.
Accounts and the till PC, then cleanup.
Habits that reduce the next scare.
Call us straight away. We change the affected passwords, check the mailbox for rules or forwarding the scammer may have added, and turn on two-step sign-in.
We help small teams across Hornsby, Wahroonga, Turramurra, Pymble, Gordon, Killara, Lindfield, and St Ives with exactly this.
Usually. We recover the files first, then repair or rebuild the system properly so the infection does not come back.
If the machine is too old to be worth saving, we tell you before any more money goes in.
We set up individual accounts where possible, a password manager for shared ones, and two-step sign-in that is easy to live with.
Staff get a short, plain walk-through so the new setup sticks.
You hear the cost before we start. A full security review or staff-wide change gets a written quote.
No Fix, No Repair Fee applies to repair work we cannot complete.