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➡️ All customers receive a free quote before any work is booked or started.
➡️ A service appointment is only confirmed once the time, location, and agreed scope of work have been accepted through phone, email, message, or invoice approval.
➡️ Once accepted, the standard service charges and conditions outlined below apply.
➡️ By accepting a quote, confirming a booking, approving a job, or making payment on an invoice, you acknowledge that you have read, understood, and agreed to these Terms and Conditions.
➡️ These Terms and Conditions apply to all services, support, hardware supply, digital solutions, installations, and related work unless otherwise agreed in writing.
➡️ The latest version may be updated from time to time and is available on request or through the PC Scientist website.
➡️ A call-out fee of $90 applies to service locations within 70 km of Brooklyn, NSW.
➡️ For locations beyond 70 km, the call-out fee is $120 unless otherwise quoted.
➡️ On-site labour is billed at $45 per 15 minutes, charged in 15-minute increments.
➡️ Remote support may be available for existing clients and is billed at the same labour rate. No call-out fee applies to remote sessions.
➡️ Labour rates cover time and service only. Any required hardware, accessories, software, subscriptions, or replacement parts are billed separately unless included in a fixed-price package.
➡️ Full payment is required at the completion of service unless otherwise agreed in writing.
➡️ Some services may be offered as fixed-price packages rather than time-based labour.
➡️ Fixed-price services are based on the original scope discussed and quoted before work begins.
➡️ If additional issues, unrelated faults, or extra work are discovered outside the approved scope, a revised quote or standard labour rate may apply.
➡️ Same-day cancellations may incur the full call-out fee.
➡️ Cancellations made within 48 hours may incur a 50% cancellation fee, or that amount may be credited toward a future booking at the discretion of PC Scientist.
➡️ If PC Scientist needs to cancel or reschedule with less than 12 hours' notice, a 20% discount may be applied to the next booking.
➡️ Hardware orders, special-order items, and custom purchases may be subject to a 25% cancellation fee once ordered.
➡️ Custom-built PCs cannot be cancelled once parts have been ordered or assembly has commenced.
➡️ New hardware supplied by PC Scientist includes a standard 1-year warranty unless otherwise stated in writing.
➡️ This warranty covers manufacturer defects and faults directly related to the original supply or installation.
➡️ Warranty support applies only to the original service provided and does not create an unlimited or ongoing maintenance arrangement.
➡️ Warranty does not cover misuse, accidental damage, spills, drops, power surges, unauthorised changes, third-party tampering, software corruption, malware reinfection, or faults caused by external service providers such as ISPs, web hosts, email platforms, or cloud platforms.
➡️ Services provided by PC Scientist may include, but are not limited to, computer repairs, laptop and desktop servicing, Wi-Fi and network setup, printer and scanner support, email setup, data backup, data restoration, malware cleanup, device setup, website assistance, and small business IT system support.
➡️ Any service not originally included in the approved quote or booking may be treated as additional work and charged separately.
➡️ PC Scientist may recommend, source, configure, supply, and install hardware or accessories that best suit the customer’s budget, environment, and intended outcome.
➡️ In some packaged solutions, specific models or brands may not be disclosed in advance where the value being supplied is the complete outcome, including sourcing, setup, testing, support, and warranty handling.
➡️ Package pricing may include procurement time, logistics, testing, installation, and support in addition to the item itself.
➡️ Customers may choose to supply their own compatible equipment. In such cases, PC Scientist can assist with setup, but cannot guarantee performance, compatibility, stability, or the same level of support as with equipment selected and supplied by us.
➡️ Any issue not related to the original service provided will be billed at the standard labour rate plus any applicable call-out fee.
➡️ Warranty only covers systems, software, and hardware supplied or originally configured by PC Scientist within the approved scope.
➡️ Devices or services not supplied by PC Scientist are not covered unless agreed in writing.
➡️ Devices may be repaired using refurbished, equivalent, or compatible components where appropriate and where such use is reasonable for the repair.
➡️ Repair work can carry a risk of partial or total data loss. Customers are strongly encouraged to maintain their own backup before service begins.
➡️ PC Scientist is not responsible for lost files, deleted programs, corrupted user accounts, or missing settings unless a specific data recovery or backup service was included in the approved job.
➡️ Goods remain the property of PC Scientist until full payment has been received.
➡️ Once items have been delivered or installed at the customer’s nominated location, the risk of theft, misuse, loss, or accidental damage transfers to the customer.
➡️ PC Scientist is not liable for damage caused after delivery by the customer, third-party software, other service providers, or environmental factors.
➡️ Appointment times, delivery windows, and completion dates are estimates only. PC Scientist will always make reasonable efforts to meet agreed schedules.
➡️ Some repairs or supply jobs may require external parts, courier delays, supplier delays, or third-party service centre assistance.
➡️ On-site resolution will be prioritised where practical, but not all issues can be completed during the first visit.
➡️ PC Scientist does not guarantee outcomes beyond the specific scope of work approved by the customer.
➡️ If service is interrupted, prevented, or cancelled by the customer after work has commenced, any applicable warranty may be void and charges for time already spent may still apply.
➡️ No warranty is provided on third-party goods, customer-supplied items, or third-party services unless expressly stated in writing.
➡️ A standard 1-year warranty applies to custom PCs built and supplied by PC Scientist unless a different term is stated in writing.
➡️ Customers must ensure safe and reasonable access to the work area during on-site service.
➡️ An adult decision-maker should be present where practical during on-site visits, approvals, or payment discussions.
➡️ Customers are responsible for the ongoing use, safe handling, and care of all equipment after installation.
➡️ Customers should follow any instructions provided regarding safety, software use, account credentials, backup routines, updates, and device care.
➡️ Any issue caused by misuse, neglect, unauthorised modification, or failure to follow advice may be charged at the standard service rate.
➡️ PC Scientist is not responsible for copyright breaches, software licensing issues, illegal downloads, or misuse of third-party content, applications, or subscriptions installed or supplied by the customer.
➡️ Where included, security-related setup such as firewall configuration, password guidance, browser hardening, safe settings, and account protection is based on best practice at the time of service.
➡️ Unless specifically listed in writing, terms such as long-term solution, advanced protection, network hardening, or similar wording refer to the setup completed at the time of service and not to indefinite future monitoring or upgrades.
➡️ Multifactor authentication, email filtering, advanced firewall licensing, or ongoing security management are only included where clearly stated on the invoice, quote, or service report.
➡️ Customers remain responsible for storing and managing their own passwords and account credentials unless a managed service arrangement is separately agreed.
➡️ Labour is charged in 15-minute increments.
➡️ Start times, finish times, and job notes may be recorded internally by the attending technician for invoicing, service reporting, and dispute review purposes.
➡️ If a concern is raised regarding service duration, PC Scientist may review technician records and may, at its discretion, offer clarification or a goodwill adjustment.
➡️ PC Scientist uses secure third-party payment processors such as Stripe for card transactions.
➡️ Where a customer has chosen to save a card for future use, that card data is stored by the payment processor and is not directly held by PC Scientist.
➡️ Stored payment methods may be used to finalise unpaid approved invoices where the customer has authorised that arrangement.
➡️ No card will be charged for a new or unrelated service without prior verbal, written, emailed, or otherwise documented approval.
➡️ Customers may request the removal of saved payment methods through the relevant payment platform where applicable.
➡️ PC Scientist is committed to ethical, respectful, and transparent service for all clients, including elderly customers and individuals who may be less familiar with technology.
➡️ Where practical, customers may involve a family member, support person, or authorised representative during approvals, invoicing, or payment.
➡️ If any concern is raised regarding misunderstanding, consent, or billing clarity, PC Scientist may review records and provide clarification, adjustment, or further explanation where appropriate.
➡️ These Terms and Conditions may be reviewed and updated periodically to reflect service improvements, legal guidance, and business changes.
➡️ Continued use of PC Scientist services after updates are published constitutes acceptance of the current Terms and Conditions unless otherwise agreed in writing.
➡️ PC Scientist is an independent technology service provider. We are not owned by, affiliated with, authorised by, or officially endorsed by Google, Apple, Microsoft, Gmail, Outlook, Yahoo, Telstra, Optus, or other third-party companies unless expressly stated in writing.
➡️ Any reference to third-party brands, platforms, email systems, software providers, operating systems, internet providers, or cloud services is used only to describe compatibility, configuration assistance, troubleshooting context, or customer support scenarios.
➡️ PC Scientist does not represent, control, administer, or operate third-party services such as Gmail, Google Workspace, Apple Mail, iCloud Mail, Outlook, Microsoft 365, Yahoo Mail, or similar platforms.
➡️ Where assistance is provided with third-party accounts, devices, or services, PC Scientist acts only as an independent configuration or support technician using the tools made available by the relevant provider and authorised by the customer.
➡️ Final control over accounts, policies, verification decisions, service availability, and platform functionality remains with the relevant third-party provider.
