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PC Scientist
0493 563 381
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PC Scientist · Newcastle

Newcastle IT support that comes to you, from the harbour to the lake

Upstairs in a city terrace the Wi-Fi gives out, while a lakeside home office at Warners Bay keeps freezing on client calls. Newcastle households and small workshops tend to ring with one question: who can come and look properly?

We cover Newcastle and Lake Macquarie in person and remotely, from repairs and support to cameras, mailboxes and new devices. Request a call back, or ask for a written quote before anything is booked.

Book online for eligible visits and get 10% off.

Let us help you today

Call now for free advice0493 563 381
How It Works
  • One-on-one help - a PC Scientist technician sitting with an older client at her laptop.

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Real Google reviews

What locals say after a PC Scientist visit.

Word for word, from people we have visited.

★★★★★

On time, friendly and efficient

Craig Marshall

★★★★★

Sam & co went above & beyond with their time & expertise when installing my new computer- Very professional & friendly service - highly recommend.

Michelle Johnston

★★★★★

Sam was very helpful and informative and very patient as I'm not very techy. I'll be calling him again about getting in trouble thank you Sam.

Jenny Murray

Read all our Google reviews

What people tell us

Is it the terrace walls, the old modem, or the computer itself playing up here?

We can help when the fault touches several devices or you want help choosing. We visit across the inner city, the beaches, the western suburbs and around the lake, and talk you through the likely cause first.

Work that comes through from the harbour to the lake

  • Repairs and support for city terraces, brick family homes, shops and light-industrial workshops.
  • Networks that push a signal through thick walls, long hallways and steel sheds.
  • Mail, cameras, scam clean-ups and device setup when those are the actual sticking point.
  • Your choice of next step: an eligible online booking, a call, a call back or a written quote.

After you have been in touch

  • We ask when it started, what changed and whether one device or the whole house is affected.
  • Options and costs come next, and nothing starts until you are comfortable with them.
  • Same-day timing works when the calendar has room, and we will say so honestly if it does not.

Why Newcastle calls us

Why Newcastle homes, workshops and offices call us

  • Spend where it counts

    • No ongoing plan to sign up for that you will barely use.
    • Before any talk of a new machine, an SSD or extra memory is weighed up.
    • Money goes on the parts of the job that matter to your household or business.
    • Repair, upgrade and replace are each laid out with their own figure.
    • We tell you when a fix would cost more than the device is worth.

  • Fair if it cannot be fixed

    • Under No Fix, No Repair Fee, an unrepairable fault carries no repair charge.
    • You get fair terms for trades and small offices where downtime already hurts.
    • No push to keep spending on a computer that is ready to retire.
    • Less risk when the obvious fixes have already been tried and failed.
    • An honest call early when something is past the point of saving.

  • You get sluggish machines revived

    • We check Fans and dust on desktops and laptops that run hot in summer.
    • A clear answer on whether the slowness is the computer or the connection.
    • We remove Pop-ups, toolbars and unwanted programs properly and checked.
    • We tidy browsers so everyday websites stop dragging along.
    • Solid-state drive and memory upgrades where they make a genuine difference.

  • You get a chat before booking

    • You get the person on the phone understands the work rather than reading a script.
    • Simple questions get simple answers, without a sales pitch attached.
    • Describe what you are seeing, even if the right words will not come.
    • We say honestly whether it needs a visit or can be done remotely.
    • Bigger jobs can begin with a call back or a written quote.

  • Learn or leave it

    • Sit beside us and pick things up, or carry on with your day.
    • We check you are comfortable with the changes before packing up.
    • A patient pace, with no rush to get to the next job.
    • Hands-off service for workshop owners and office managers who are flat out.
    • Relatives can join on speakerphone if that makes things easier.

  • Shaped around the Hunter

    • You get visits fit around work shifts, school pick-ups and weekends at the beach.
    • Business and family Wi-Fi split apart where sharing causes trouble.
    • You get everything from a single printer fix to a larger network upgrade.
    • A family laptop gets the same care and attention as a work computer.
    • We look Tradespeople, clinics and corner shops after alongside family homes.

  • Budget in stages

    • Urgent jobs and the ones that can wait are separated clearly.
    • Before anything is ordered, you get a figure to plan around.
    • We do not make nasty shock on the bill when the visit wraps up.
    • We price laptop, printer, phone and smart TV upgrades one at a time.
    • Larger network work split into stages if that suits the budget better.

  • Arrival you can plan

    • Bookings are easy to shift when something comes up at work.
    • Remote sessions slot in when a visit is hard to fit around your week.
    • Trips around the lake are grouped sensibly with nearby jobs.
    • A set arrival time instead of a vague four-hour window.
    • We do not make waiting at home all day for a knock at the door.

  • We check every layer

    • You get email and accounts reviewed at the same time as the device.
    • We fold security settings into the visit rather than left for later.
    • We check backups while we are already sitting at your desk.
    • We test Hardware, software and the internet link in one go.
    • You get one person who understands how all your equipment fits together.

  • We sort it for the long run

    • Honest word when an old modem or router is the weak link.
    • A short run-through of what changed before we head off.
    • Sensible recommendations for terraces and lake houses instead of rushed patches.
    • We set up updates to run quietly in the background from now on.
    • Steadier technology for the months ahead, not only the afternoon.

  • Accountable from start to end

    • We keep work files and family photos backed up and safer.
    • One accountable person from the first call to the last test.
    • You know who to ring when something stops working again.
    • We test everything in front of you before we pack up the house.
    • Advice that puts your interests ahead of any sale.

  • Thick walls, long houses

    • Brick homes where one router never quite reaches the back bedroom.
    • Upstairs rooms in terraces that lose signal through the stairwell.
    • Lakefront places where the office sits a long way from the modem.
    • Sheds and workshops that need a reliable link out the back.
    • We place Access points by testing each room, not by guessing at the floor plan.

When you are ready. Call, or book a technician.

0493 563 381

What we help with

Pick a starting point for Newcastle

Computers, Wi-Fi, email, printers, and new devices. View all services.

Not sure which one? Tell us what you are seeing.

0493 563 381

How it works

How to start

For Newcastle, the lightest next step is a phone chat. Book online if you already know you need a visit.

  1. 1

    Choose how to reach us

    Book online, call for free advice, , or .

  2. 2

    You tell us what's going on

    In the booking, on the call, or in the quote. Same idea.

  3. 3

    Lock in the visit

    We agree the visit on the call, in the booking, or in the quote. Agree, and that date stays yours.

  4. 4

    We come to you

    That's the visit. We work through your list on the day.

Areas we cover

Where we visit around Newcastle

Can't find your area?

Call us to check. We will tell you if we visit, or if remote help is the better fit.

Call us to check 0493 563 381 Book a visit

NSW

FAQ

If you are wondering about help in Newcastle

Yes. The inner city and the beaches are part of the usual area, along with Mayfield, Jesmond, Wallsend, Kotara, Adamstown and Charlestown. Around the lake we get to Warners Bay, Boolaroo, Belmont and nearby spots.

If you are further out, ask and we will tell you honestly what is possible and when.

Sometimes. If the fault is a setting, a firmware update or the provider's side, a remote session can find it. If the modem is failing or badly placed, someone needs to be there.

We work out which it is on the phone, so you are not paying for a trip that a screen share could have handled.

They are. A computer full of unwanted programs slows everything down and can hide something worse, so we clear it properly and check what got in.

Bring a list of the other niggles too. One visit can often clear several for a home office or small shop.

Yes. We look after home offices, sole traders, workshops and small businesses across the city and around Lake Macquarie, alongside households.

When home and work share the same computers and connection, one visit can cover both sides without double handling.

We stop and talk it through before going any further. Pricing is explained up front, and nothing extra happens without your say-so.

If a shop tablet or a home office connection has more than one sensible fix, we lay the options side by side so you can choose.

Ring 0493 563 381 and describe what is going on, or use this page to ask for a call back or a written quote. Eligible visits can also be booked online once you know what you need.

When you are ready

Tell us what is happening

Book online Save 10% Call for free advice 0493 563 381