PC Scientist · Thirroul

When the pitch freezes: Thirroul computer repairs and IT support for home studios

A few streets back from King Street, a Thirroul designer is halfway through a client pitch when the screen freezes. The big file still sits at 40 percent uploaded. With one laptop and one connection, the whole day stalls.

PC Scientist comes round to steady the setup, or connects remotely for mail and software trouble. You hear what it costs before work begins. Call for advice, or book an eligible visit online.

Book online for eligible visits and get 10% off.

  • Computer repairs
  • IT support
  • Wi-Fi
  • CCTV
  • Data recovery
  • No Fix, No Repair Fee
  • One-on-one help - a PC Scientist technician sitting with an older client at her laptop.

We accept payments

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Real Google reviews

What locals say after a PC Scientist visit.

Word for word, from people we have visited.

★★★★★

Sam & co went above & beyond with their time & expertise when installing my new computer- Very professional & friendly service - highly recommend.

Michelle Johnston

★★★★★

Sam was very helpful and informative and very patient as I'm not very techy. I'll be calling him again about getting in trouble thank you Sam.

Jenny Murray

★★★★★

Very happy with Sam. Resolved a multitude of issues that a previous technician could not. Great service and excellent advice. Highly recommend.

Margaret Brett

Read all our Google reviews

Why Thirroul calls us

Why Thirroul households ring when the coastal Wi-Fi thins out

  • A figure before the toolkit opens

    • Pricing that makes sense for households, creatives, and cafe regulars
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    • A clear figure for coastal cottages and renovated homes before anything is touched
    • No surprises when the visit wraps up
    • Repair or replace weighed up with the numbers in front of you
    • A written quote first if you would rather read it over
  • No repair, no repair fee

    • You still leave with a clear next step
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    • No push to pour money into a device that is past it
    • Straight answers early on whether a laptop that will not update can be saved
    • No repair fee if coastal Wi-Fi that thins out cannot be put right
    • Less risk when the obvious restarts have already failed
  • A fast answer, even if it is not today

    • Nearby jobs around Austinmer and Bulli make short-notice trips easier
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    • Urgent jobs slotted in around King Street when a gap opens
    • Quick triage by phone before anyone gets in the car
    • Prompt help with suspicious texts, pop-ups, or a locked account
    • A call back the same day so you know where things stand
  • Plain talk for Thirroul

    • What is behind coastal Wi-Fi that thins out, explained in everyday words
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    • The why behind the fix, not just the fix
    • Options set out so the decision stays yours
    • Basic questions welcome, however small they feel
    • Short notes you can keep after we leave
  • Support your way

    • Onsite for a renovated cottage with thick old walls, remote for quick software jobs
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    • Help with real gear like laptops, a smart TV, and a printer, not just error codes
    • Written steps for next time, if you want them
    • One-on-one help from the same person for the whole job
    • Sit beside us and learn, or leave it with us - your call
  • Right-sized help

    • Help for creatives and home-based professionals as well as households
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    • Everyday gear like laptops, a smart TV, and a printer kept working together
    • Work and family devices kept apart where it matters
    • Small teams without IT staff looked after properly
    • Simple fixes through to bigger setups
  • No add-ons after we leave

    • A bill that matches what you agreed to
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    • No extras slipped in once the job is underway
    • New parts only with your sign-off
    • All work talked through before it starts
    • If the job grows, we stop and ask before going further
  • Certainty on the larger jobs

    • Room for creatives and home-based professionals to budget ahead
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    • Once we know the cause, a fixed price can be quoted
    • Staged options if you would rather spread the work out
    • Know the total before you commit
    • Larger work set out clearly for coastal cottages and renovated homes
  • No waiting in all day

    • A heads-up call if traffic near King Street slows us down
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    • Access notes, like a renovated cottage with thick old walls, taken down when you book
    • A call ahead if anything changes on the day
    • A booked arrival window you can plan around
    • No sitting at home all day waiting for a knock
  • Everything checked at once

    • Easier than chasing separate providers out to Thirroul
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    • Printers and TVs checked while we are already there
    • Repair, protect, set up, or back up many different gadgets
    • Better use of one trip when several things need attention
    • Security checks folded into the same visit
  • Root causes, not restarts

    • We track down what sits behind a smart TV that drops off streaming, not just the symptom
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    • Settings that hold after the next update
    • A short run-through of what changed before we leave
    • We look for the real cause, not just a restart
    • Linked problems checked so the same call does not come back
  • One less thing to worry about

    • Follow-up help if a laptop that will not update ever resurfaces
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    • A real person who knows Thirroul behind every job
    • Recommendations you can understand and question
    • Accountable help you can call back if something is not right
    • You always know what stage the job is at

Two fixed-price options

Online booking prices

  1. Start here

    Later date

    $190

    If it's not urgent

  2. If it can't wait

    Same day

    $207

    When available

  • 10% discount already in
  • Extra work quoted first

Peace of mind

No Fix, No Repair Fee.

If we cannot get the agreed work done under our terms, you do not pay that service fee.

We will be straight with you first. You decide.

Read the Terms & Conditions

How to start

From the first message to the visit.

  1. You pick how

    Book online, call for free advice, , or .

  2. You tell us what's going on

    In the booking, on the call, or in the quote. Same idea.

  3. We lock the visit

    You see the price. If you agree, we lock a date that suits.

  4. We come to you

    That's the visit. We work through your list on the day.

FAQ

Questions we hear in Thirroul

We test both so you are not guessing. On the laptop we check fan, heat, memory and what runs in the background. On the connection we measure speed at the desk against the modem, and look at upload, which drives video calls. Often it is a clogged fan or a busy channel. The price is set before we start.

We decide on the phone first. Logins and email often clear remotely. If it is the Wi-Fi in the upstairs room, we come to you.

If weekend parking near the beach could slow us down, say so and we will pick a time that works.

Yes. Logins, printers, email, and finding files are real jobs, not favours. Plenty of commuters, families, and retirees start there.

If it turns out bigger, like the downstairs PC that crawls, we say so before the visit stretches.

We look after coastal houses, older cottages, and a few apartments near the station, as well as cafes, studios, and home offices.

Tell us how many people and devices are involved and we will size the visit for Thirroul.

After a short chat about the family photos with no backup, we outline the options and the cost. Bigger jobs get a fixed price once diagnosed.

No Fix, No Repair Fee covers repair work we cannot finish, so commuters, families, and retirees are not paying for a dead end.

Yes. We visit Thirroul alongside Austinmer, Bulli, and Woonona, and cover the rest of Wollongong and the Illawarra, from Helensburgh to Kiama.

Not sure if you are covered? A quick call settles it, and remote help is there if a visit does not fit.

Jot down any error messages and know roughly where the modem sits. A phone photo of the screen when the cafe POS that stalls on a busy morning plays up helps too.

If there is more than one job waiting at a coastal house a few streets back from the cafe strip, list them all so we can plan the visit around them.

Sounds fair enough?

Today, or another day?

Book online Save 10% Call for free advice 0493 563 381