PC Scientist · Wollongong · Cybersecurity help

Wollongong accounts that suddenly do not feel like yours

A recruiter messaged about part-time remote work and asked you to install an app so they could check your laptop was suitable. It is installed now, and the friendly messages have stopped. Wollongong job seekers and home workers bring us this one more than you would expect.

PC Scientist removes the app and anything that came with it, checks the banking and email logins the laptop holds, and sets it up safer for the next job hunt. Ask for a call back, or ring 0493 563 381 for a quick word first.

Book online for eligible visits and get 10% off.

  • Computer repairs
  • IT support
  • Wi-Fi
  • CCTV
  • Data recovery
  • No Fix, No Repair Fee
  • One-on-one help - a PC Scientist technician sitting with an older client at her laptop.

We accept payments

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Real Google reviews

What locals say after a PC Scientist visit.

Word for word, from people we have visited.

★★★★★

I found the experience and support so valuable. Face to face, so patient and professional.

Mary Rout

★★★★★

Sam was very responsive to fixing my laptop and retrieving my data. Most appreciated.

Bruce Whitehead

★★★★★

Manuel was running a little late so he phoned me and as soon as I heard his happy disposition I immediately felt at ease. Great communication and a smooth visit.

Sylvia Ralph

Read all our Google reviews

Cybersecurity help · Wollongong

Did that Wollongong job offer just put a stranger inside my laptop?

Fake job offers often end with remote access software installed under a friendly excuse. We uninstall it properly, look for anything else left running, secure the accounts that laptop could reach, and talk through the signs of a fake recruiter.

Illawarra situations we help with

  • Job offers that asked you to install software before an interview.
  • Students in Fairy Meadow or Balgownie with accounts locked after a fake sign-in page.
  • Retirees in Figtree or Unanderra told by a pop-up to call a support line.
  • Small businesses in Warrawong or Shellharbour checking a supplier's new bank details.
  • Your figure for the clean-up is agreed before anything is removed.

When you first get in touch

  • We find out what was installed, and whether it is still connected.
  • Banking and email get secured from a clean device straight away.
  • Then the laptop is cleaned on a visit or by remote session, whichever is safer.

Illawarra suburbs we head to

We visit homes and small workplaces from Austinmer and Bulli down through Corrimal and Fairy Meadow, into Wollongong itself, and on to Figtree, Unanderra, Dapto and Albion Park. Urgent password changes can begin by phone, with a visit once the laptop needs a careful clean.

Why Cybersecurity help calls us

Why Wollongong and Illawarra people call after a scam reaches their laptop

  • Remote tools removed

    • Access apps installed under false pretences found and uninstalled fully.
    More
    • Startup items and hidden services checked so nothing returns.
  • Job hunt made safer

    • The common signs of a fake recruiter explained in plain words.
    More
    • Safer ways to share documents with real employers set up with you.
  • Money accounts first

    • Banking and payment apps secured before the laptop is cleaned.
    More
    • Advice on whether the bank needs a call from you today.
  • Price you know

    • The cost of clean-up and checks set before work starts.
    More
    • Extra phones or tablets added only at your request.
  • No repair fee if beaten

    • If the laptop cannot be cleaned, you pay no repair fee for it.
    More
    • We recommend a fresh install only when it is the safer route.
  • Your CV stays yours

    • Personal documents, ID scans and photos left untouched unless needed.
    More
    • Copies backed up before any cleaning so nothing is lost.

Start here

What this covers

Choose this page when an offer, message or warning has you worried about your laptop or accounts. If it is just running slowly with nothing suspicious, start at computer support.

  1. 01

    Uneasy after a message

    A recruiter, a fake sign-in page, or a pop-up telling you to ring a number.

  2. 02

    Finding what was installed

    We confirm what software was added, and when, before removing or changing anything.

  3. 03

    Unwanted apps out

    Remote access tools, fake warnings and stray browser add-ons uninstalled carefully, keeping your files safe.

  4. 04

    Logins made safe

    Email, banking and job site accounts reset, with sign-in codes on a phone you trust.

  5. 05

    Spotting the next one

    A few plain signs of fake offers and pages, rather than alarming software subscriptions.

The visit

How it works

  1. 1

    Name the app

    What was installed, and who asked you to install it.

  2. 2

    Secure the money

    Bank and email changed from a different, clean device.

  3. 3

    Clean and check

    Laptop cleaned, startup checked, and safer settings explained.

Two fixed-price options

Online booking prices

  1. Start here

    Later date

    $190

    If it's not urgent

  2. If it can't wait

    Same day

    $207

    When available

  • 10% discount already in
  • Extra work quoted first

Peace of mind

No Fix, No Repair Fee.

If we cannot get the agreed work done under our terms, you do not pay that service fee.

We will be straight with you first. You decide.

Read the Terms & Conditions

How to start

From the first message to the visit.

  1. You pick how

    Book online, call for free advice, , or .

  2. You tell us what's going on

    In the booking, on the call, or in the quote. Same idea.

  3. We lock the visit

    You see the price. If you agree, we lock a date that suits.

  4. We come to you

    That's the visit. We work through your list on the day.

Areas we cover

Cybersecurity help across Wollongong

Pick a place for its own local page, or call and we will check your street.

Can't see your suburb?

We still come. Call and we will check.

If your street is just over the line, we usually still come.

FAQ

Straight answers for Wollongong

Yes. We visit across Wollongong and the Illawarra, from Bulli and Corrimal to Figtree, Dapto and Albion Park. Password changes can start remotely the same day.

Because remote access software may still be live, a visit is often the safer way to clean the laptop.

Disconnect the laptop from Wi-Fi first, so the connection drops. Uninstalling the main app is a good start, but these tools sometimes leave helpers behind.

We check for those, secure your email and banking from a clean device, and confirm nothing else is still running in the background.

Warning signs include a quick offer without an interview, chat-only contact, requests to install software, and any payment or banking request early on.

We go through these with you and set up a safer way to share your CV and documents during the job hunt.

One laptop has a straightforward price, set before we begin. Extra phones or tablets are added only if you ask, and each is priced before it joins the job.

If that laptop cannot be cleaned, No Fix, No Repair Fee means the repair is not charged.

Sounds fair enough?

Today, or another day?

Book online Save 10% Call for free advice 0493 563 381