Parramatta, from river towers to Harris Park back rooms

Yes, and gently. We check their phone and computer for anything suspicious, tighten account security and set up filters that cut down the rubbish.

We also walk them through what a scam usually looks like, at their pace, and leave simple notes they can keep beside the phone.

It should be, but many sole traders find out the hard way that backups were never running. We set up automatic backups to the cloud and a local drive, then test that a file can actually be restored.

That way a dead laptop is an inconvenience, not a lost year of records.

Yes. Retail shops, clinics, trades and small offices use us for Wi-Fi, point-of-sale connection problems, email and general support.

We are built for small teams without in-house IT. Big organisations needing an around-the-clock IT department are a better fit elsewhere.

We pause and explain what we found before going any further. You choose whether to go ahead, and the new cost is clear first.

Repairs that cannot be completed are covered by No Fix, No Repair Fee, so you pay nothing for that repair.

Ring 0493 563 381 to explain the problem, or request a call back at a time that suits the household.

When the job fits a Professional Assessment or Standard Onsite Fix, you can reserve an eligible visit yourself at book.pcscientist.com. Larger work is best quoted in writing first.