No Fix, No Fee
- If a broken mailbox setup cannot be repaired, there is no repair fee for the attempt.
- Honest advice when the email provider or plan is the real problem.
A client says they never got the quote. The shared inbox shows it as sent, a colleague's copy sits in drafts, and the domain email has started landing in spam. When a small Parramatta team runs on one mailbox, every missing message costs a reply you cannot see.
PC Scientist checks the mail setup end to end - domain records, Microsoft 365 or Google Workspace, and each device that signs in. Most fixes finish remotely, with a visit when the office desks need hands. The price comes first.
Offices across the Parramatta CBD and nearby streets rely on Microsoft 365. PC Scientist helps when mail stops landing, syncing, or sending.
Use whichever suits. When the whole office has stopped sending, ring first.
Work email in Parramatta is Outlook, Microsoft 365, and phones that stopped syncing. North Parramatta and Parramatta inboxes, Harris Park shared mailboxes, Westmead owner laptops.
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Invoices stuck in outbox, a starter who cannot get mail, a shared inbox on one PC. Home mailboxes start on email support.
Invoices stuck in outbox, or a starter who cannot get mail.
Microsoft 365, shared inboxes, and phones in sync.
New staff devices without breaking the old one.
Password and two-factor loops explained calmly.
A suspicious work email - checks before more damage.
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Who, which app, and whether send or receive failed.
So we do not lock the whole team out.
Notes so the same break is less likely next week.
Mail that will not send or arrives late, shared mailboxes out of sync, Outlook asking for passwords, full mailboxes, and domain email landing in junk. Offices near Parramatta Square, clinics around Westmead, and shops along Church Street all see it.
Grab a screenshot of the error if you can. If not, just tell us what you see.
Yes. Mail, contacts, and calendars are copied over first, and the cut-over happens after hours or on a slow afternoon so nobody loses a working day.
Afterwards we go desk by desk and phone by phone, so no one is still pointing at the old server.
Usually missing domain records that prove your mail is genuine. It is common and fixable.
We check the domain settings and test delivery before we finish.
You get the figure up front. For moves and fresh setups, we count the mailboxes, then give a fixed quote.
A mail fault we cannot get working is not billed as a repair - that is our No Fix, No Repair Fee promise.