PC Scientist · Richmond

Computer repair and IT support in Richmond for homes, shops and small teams

The shop inbox quit syncing overnight, and the desk at home crawls just when you need to leave. In Richmond these small failures hit people on a clock, whether that is a shift at the base, a shop to open or a lecture on campus.

PC Scientist visits anywhere in Richmond or connects remotely, tells you straight what the next step is, and settles the fee upfront. Call us, or book an eligible visit online.

Book online for eligible visits and get 10% off.

  • Computer repairs
  • IT support
  • Wi-Fi
  • CCTV
  • Data recovery
  • No Fix, No Repair Fee
  • One-on-one help - a PC Scientist technician sitting with an older client at her laptop.

We accept payments

Visa
Mastercard
American Express
JCB
Apple Pay
Google Pay
Afterpay
Zip
Bank debit

Real Google reviews

What locals say after a PC Scientist visit.

Word for word, from people we have visited.

★★★★★

Sam is very responsive and efficient, highly recommended. My shop register was broken which was very frustrating, but he helped us fix it and save us a lot of headache.

Crystal Wang

★★★★★

Sam did a fantastic job cleaning up my PC and physically removing all the dust. He was thorough, professional, and got everything running smoothly again. Highly recommend Sam for anyone needing PC cleaning or maintenance!

Alex Sugar

★★★★★

Super helpful fixing my broken keyboard :)

Rebecca Sylvia

Read all our Google reviews

Why Richmond calls us

What Richmond notices when a shared inbox stalls a small team

  • Richmond jobs priced first

    • Repair or replace weighed up with real figures in front of you
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    • No meter running while you think it over
    • Shop jobs priced before trading is disturbed
    • Parts and labour listed separately so nothing is buried
    • A written quote first if you want it on paper
  • No Fix, No Repair Fee for shop and home

    • Your files come first if a failing drive is involved
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    • No push to repair a device that is ready to retire
    • Honest odds up front, before any time is spent
    • You still leave with a clear next step, fixed or not
    • Shop PCs and counter gear held to the same rule
  • Fast help when tech lets you down

    • Short-notice help before trade slows for the day
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    • Less downtime for main-street shops, cafes, and small offices
    • Same-day visits when a slot is open, and a straight answer when it is not
    • A realistic arrival time that allows for main-street parking on a busy morning
    • Handy when the printer that dropped off after an update lands on a deadline day
  • No jargon at the door

    • A patient pace, even after the sleep-out with no signal has had you stuck for weeks
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    • No acronyms without a plain translation
    • Clear advice for shop owners who just need it running
    • No upsell pressure and no talking down
    • Calm, clear answers for RAAF families, uni students, and long-time locals
  • Support shaped for Richmond

    • Help with real tasks, not just error codes
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    • Short remote check-ins after the visit, if you want them
    • Onsite when the fault is physical, remote for quick software jobs
    • No lock-in plans, just help when you need it
    • Help that works around base shifts, lectures, and school runs
  • Right-sized for Richmond

    • Simple fixes through to bigger setups
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    • Setups sized to older brick homes, townhouses, and units near the shops
    • The same care for the family laptop as the work computer
    • Shopfronts and back offices looked after as well as homes
    • Small businesses with no IT person, looked after properly
  • No fine print

    • New parts only with your sign-off
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    • If the job grows, we stop and ask first
    • No extras on the shop invoice you did not approve
    • Scope agreed out loud at a brick home a few streets from Windsor Street
    • The number you approved is the number on the invoice
  • Shopfit tech, priced once

    • Shop network and counter setups quoted once
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    • A firm price for jobs that need more than one visit
    • Useful when the home desk that crawls before an early shift needs more than a quick tweak
    • No open-ended hours on the complicated jobs
    • Handy for network or camera projects where scope matters
  • Locked-in appointment times

    • Easy to move the booking if plans change
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    • Trips grouped sensibly with nearby jobs around Hobartville, North Richmond, and Windsor
    • Visits set around base shifts, lectures, and school runs
    • We note main-street parking on a busy morning when we book
    • Early or late slots that avoid the busiest trading hours
  • One trip to Richmond, the whole list

    • Several issues sorted in one visit
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    • The shop and the home setup in one visit
    • Repair, protect, set up, or back up many different gadgets
    • One person who sees how all your gear fits together
    • If time runs out, a clear plan for what is left
  • Fixes that survive a full trading week

    • Honest advice when an old modem or device is the weak link
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    • Related gear checked so the sleep-out with no signal does not come back next week
    • Steadier tech for the months ahead
    • Shop setups tuned so a busy day does not undo the fix
    • Backups and updates checked so trouble is less likely next time
  • Local help on your own street

    • Shop records and home photos backed up properly
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    • You always know what stage the job is at
    • A local team that knows the roads around Hobartville, North Richmond, and Windsor
    • Accountable help you can call back if something is not right
    • Recommendations you can understand and question

Two fixed-price options

Online booking prices

  1. Start here

    Later date

    $190

    If it's not urgent

  2. If it can't wait

    Same day

    $207

    When available

  • 10% discount already in
  • Extra work quoted first

Peace of mind

No Fix, No Repair Fee.

If we cannot get the agreed work done under our terms, you do not pay that service fee.

We will be straight with you first. You decide.

Read the Terms & Conditions

How to start

From the first message to the visit.

  1. You pick how

    Book online, call for free advice, , or .

  2. You tell us what's going on

    In the booking, on the call, or in the quote. Same idea.

  3. We lock the visit

    You see the price. If you agree, we lock a date that suits.

  4. We come to you

    That's the visit. We work through your list on the day.

FAQ

Straight answers for Richmond

A laptop that will not boot, a cracked screen or a failing drive is repair work. A shared shop inbox that stalls, staff logins or Wi-Fi across a small office is IT support. Plenty of Richmond visits mix the two. We look at the device and the setup around it, explain what we found, and agree the price before starting.

We decide on the phone first. Out here, remote help is often quickest for logins and email. If it is the Wi-Fi out in the sleep-out, we come out.

Mention main-street parking on a busy morning when you call and we plan around it.

Absolutely. Small problems like the printer that dropped off after an update can eat a whole afternoon, and sorting them is part of the job.

If it turns out bigger, like the home desk that crawls before an early shift, we say so before the visit stretches.

RAAF families, uni students, and long-time locals make up most of our calls in Richmond, and small businesses are just as welcome.

Tell us how many people and devices are involved and we will size the visit for Richmond.

We talk through the sleep-out with no signal first, then give you the price before any work. Complex jobs get a fixed quote after diagnosis.

If a repair in Richmond cannot be completed, there is no repair fee - and you still know the next step.

Sounds fair enough?

Today, or another day?

Book online Save 10% Call for free advice 0493 563 381