No Fix, No Fee
- If we cannot clean up an infected laptop, no repair fee is charged for it.
- If wiping and reinstalling is the safer route, we tell you up front.
A pop-up says your computer is infected. An email claims someone signed in from overseas. Your bank login suddenly does not feel safe. Sutherland Shire homes and shopfronts call us for a calm check before clicking anything else.
PC Scientist cleans up the computer, secures the accounts, and shows you which setting was left open, onsite or remotely. Ring 0493 563 381 or leave your number for a call back.
Sutherland Shire homes and shopfronts between the bays and the bush blocks want scam pop-ups, odd login emails, and sticky browsers checked without a lecture. PC Scientist will say whether a visit, a remote session, or a written quote fits.
One way in is enough. If someone may have access right now, call rather than fill in a form.
Scam calls and odd pop-ups land in the Sutherland Shire - Caringbah homes, Cronulla shops, Menai desks, Miranda family PCs. We keep it calm. No scare script. Tell us what appeared on the screen.
Looking for a named service line in Sutherland? Jump to service categories covering Sutherland, pick the closest match, then call if you are still unsure across Sutherland.
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A scam call, a pop-up, or a login alert from somewhere you never visited. If the only problem is slow software with no scare, start with computer support.
A scam call, a pop-up, or a login alert from a place you never visited.
What you clicked or shared, before anyone changes settings.
Pop-ups, redirects, and unwanted software removed with caution.
Password and two-factor recovery after a scare.
Simple habits that reduce repeat scares - no panic software.
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Call, pop-up, email, or login alert - and whether anything was shared.
Lock what is at risk first. Cleanup can wait a beat.
The accounts and the PC, explained without a lecture.
Scam email and text checks, pop-ups that reopen every time you close them, accounts suddenly asking for codes nobody set up, and browsers that open strange pages. Families in Menai and Engadine, retirees in Cronulla and Como, and shops in Miranda all call about it.
You get a plain account of what happened, then help locking things down, with no judgement.
Do not pay anything and do not install anything a caller asked for. Note what you clicked and which accounts might be affected, then call.
If someone you do not know can control your screen, switch the computer off and call us before touching it again.
Many scam checks and account fixes can, once we know the device is safe to connect to. If a computer may be compromised, a visit is clearer.
Several devices or a small office usually suit a visit so everything is checked together.
After a short chat about what you saw, we explain the options and the cost before any work. Larger clean-ups get a clear figure once diagnosed.
No Fix, No Repair Fee applies to repair work we cannot complete.