Bass Hill IT support and computer repair, worked through one list at a time

We ask a few questions on the phone first. If the trouble is in software or an account, a remote session often sorts it without anyone travelling. If the computer will not turn on, the Wi-Fi cannot reach part of the house, or something needs plugging in, we arrange a visit. You hear the expected cost for either before anything begins.

Completely fine. Getting a printer working on every device, or copying years of photos off an old laptop before it gives up, are common requests and worth doing carefully. We make sure everything lands where you expect it, then show you how to check it yourself next time something feels off.

Yes. We work with households, seniors and people working from home, and also with small teams that do not have an IT person. If several people rely on the same connection and the same printer, we plan the visit so everyone is looked after, rather than fixing one computer and leaving the rest.

Then we stop and tell you before going further. You get the price up front, and if we find something larger, like a failing drive behind a slow computer, we explain the options and what each would cost. Nothing extra goes ahead without your okay. If you want it on paper first, we can put it in a written quote.