PC Scientist · Lower North Shore · Data recovery

Data recovery on the Lower North Shore when files go missing

The drive clicks, or the laptop in the Cremorne study will not start, and the only copy of the family photos or the client files is inside. Stop using it if you can. The less that gets written to a failing drive, the more options stay open.

PC Scientist assesses the drive onsite across the Lower North Shore, explains which recovery path makes sense, and gives you a clear price first. Afterwards we set up a backup. Request a call back, or book an eligible visit online.

Book online for eligible visits and get 10% off.

  • Computer repairs
  • IT support
  • Wi-Fi
  • CCTV
  • Data recovery
  • No Fix, No Repair Fee
  • One-on-one help - a PC Scientist technician sitting with an older client at her laptop.

We accept payments

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Real Google reviews

What locals say after a PC Scientist visit.

Word for word, from people we have visited.

★★★★★

I found the experience and support so valuable. Face to face, so patient and professional.

Mary Rout

★★★★★

Sam was very responsive to fixing my laptop and retrieving my data. Most appreciated.

Bruce Whitehead

★★★★★

Manuel was running a little late so he phoned me and as soon as I heard his happy disposition I immediately felt at ease. Great communication and a smooth visit.

Sylvia Ralph

Read all our Google reviews

Data recovery · Lower North Shore

Was there ever a second copy, or did it all live on one laptop?

On the Lower North Shore, we often find professional work and family photos sharing a single drive. That is common, and easy to change going forward. First we protect what is there, then explain calmly what can be tried.

Lower North Shore recovery situations

  • External drives that stopped mounting after being moved between home and office.
  • Laptops that fail right before a client presentation or a school deadline.
  • Deleted folders that still matter for tax returns, invoices or contracts.
  • New computers set up without the backup ever being switched on.
  • An assessment conversation before any recovery attempt, not after.

Once we hear from you

  • We ask when it began, what changed, and whether one device or several are affected.
  • The work can be onsite, remote, or a mix, depending on what the fault needs.
  • Same-day timing is sometimes possible, and we say plainly when it is not.

Lower North Shore suburbs we reach

We regularly get to Neutral Bay and Crows Nest for drives that stopped mounting, Lane Cove and Greenwich for laptops that will not start, and Mosman and Chatswood for home offices with folders that vanished. Artarmon and Cammeray calls are often phones that never backed up. Every visit begins with an assessment, never a promise.

Why Data recovery calls us

How Lower North Shore homes and practices are looked after when files go missing

  • Fee tied to a result

    • The repair fee is tied to a result, so a folder that cannot be recovered carries none.
    More
    • Repair versus replace is talked through plainly before any money changes hands.
  • Numbers in plain words

    • Costs explained simply, so households and small offices can decide calmly.
    More
    • A figure you can run past the family or team before committing.
  • Call back when it suits

    • Busy right now? Ask for a call back and we ring when it suits you.
    More
    • Plain-language advice about the lost files before you book anything.
  • Set up to last

    • Recovery work done carefully for households and small offices, never rushed to finish.
    More
    • Nearby settings get a once-over too, so the same fault is less likely to come back.
  • Main job plus extras

    • The main recovery job and the little extras handled in the same trip.
    More
    • One visit instead of juggling several separate call-outs across the week.
  • Tell us what matters most

    • If certain files matter most, say so early and we plan around them.
    More
    • Existing backups are checked before anything risky happens on the drive.

Start here

What this covers

Client files gone, a drive that will not open, or a laptop in the study that will not start. If the computer runs and nothing is missing, go to computer repair or computer support on the Lower North Shore.

  1. 01

    Hold off

    Leave the drive switched off. No formatting, no resetting, and no new files saved to it.

  2. 02

    Hard disk drives

    Mechanical drives that have vanished, freeze at the logo, or developed a worrying new sound.

  3. 03

    NVMe and SSD drives

    Modern drives that the computer has stopped detecting, or files that open full of errors.

  4. 04

    Portable drives and deleted files

    USB sticks, SD cards, and folders deleted from a computer that still starts normally.

  5. 05

    Laptop dead, files needed

    The computer will not start, and the client work or photos inside matter more than it.

  6. 06

    Our onsite assessment

    We check the drive where it is, then explain realistic paths and limits before recovery begins.

The visit

How it works

  1. 1

    Keep it off

    Particularly if the drive is clicking, missing, or asking to be formatted.

  2. 2

    Tell the story

    Which device, when it started, and which files you need most.

  3. 3

    Go ahead, priced

    Local attempt, keep it off, or lab - you approve the price first.

Two fixed-price options

Online booking prices

  1. Start here

    Later date

    $190

    If it's not urgent

  2. If it can't wait

    Same day

    $207

    When available

  • 10% discount already in
  • Extra work quoted first

Peace of mind

No Fix, No Repair Fee.

If we cannot get the agreed work done under our terms, you do not pay that service fee.

We will be straight with you first. You decide.

Read the Terms & Conditions

How to start

From the first message to the visit.

  1. You pick how

    Book online, call for free advice, , or .

  2. You tell us what's going on

    In the booking, on the call, or in the quote. Same idea.

  3. We lock the visit

    You see the price. If you agree, we lock a date that suits.

  4. We come to you

    That's the visit. We work through your list on the day.

Areas we cover

Data recovery across Lower North Shore

Pick a place for its own local page, or call and we will check your street.

Can't see your suburb?

We still come. Call and we will check.

If your street is just over the line, we usually still come.

FAQ

If you are wondering about help in Lower North Shore

Yes. Kirribilli, Neutral Bay, Mosman and the suburbs around them are all part of the regular run, and a quick call sets the timing.

Some jobs can start remotely the same day, with a visit only if the drive needs hands-on assessment after that.

If the computer still starts, a screen share can often begin the same day. If that does not settle it, we book a visit.

Same-day visits are sometimes possible, and we say honestly when the diary is full. Either way, you hear the likely cost before any recovery work.

Yes. Many visits include a smaller task, like switching on automatic backups or moving photos off an old phone, alongside the main job.

If something bigger turns up while we are working, we explain it before touching anything, so there are no surprises on the day.

Both. Small teams without an IT person suit us well, and so do households with years of photos on one drive. Large enterprises needing round-the-clock cover are better served elsewhere.

If you would like the same person next time, ongoing support is available.

Sounds fair enough?

Today, or another day?

Book online Save 10% Call for free advice 0493 563 381