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➡️ All customers receive a free quote before any work is booked or started.
➡️ A service appointment is only confirmed once time, location, and job scope are agreed upon (via phone, message, or email).
➡️ Once accepted, standard call-out and service rates apply as outlined below.
➡️ By accepting a quote, confirming a booking, approving a job, or making payment on an invoice, you acknowledge that you have read, understood, and agreed to the Terms & Conditions of PC Scientist.
➡️ These Terms & Conditions apply to all services, support, sales, and installations unless otherwise agreed in writing.
➡️ The most up-to-date Terms & Conditions are available upon request or via the PC Scientist website.
➡️ A call-out fee of $90 applies to service locations within 70 km of Brooklyn, NSW.
➡️ For locations beyond 70 km, the call-out fee is $120.
➡️ On-site support is billed at $45 per 15 minutes, in 15-minute increments.
➡️ Remote support is available for existing clients and is billed at the same on-site rate — no call-out fee applies.
➡️ Rates cover labour only — any required parts, hardware, software, or accessories will be quoted and billed separately.
➡️ Full payment is required at the completion of service, unless otherwise agreed in writing.
➡️ Same-day cancellations will incur a 100% call-out fee.
➡️ Cancellations made within 48 hours will incur a 50% cancellation fee, or the total may be credited toward a future booking.
➡️ If PC Scientist cancels or reschedules with less than 12 hours' notice, a 20% discount will be applied to the next booking.
➡️ Hardware orders (e.g. routers, laptops) are subject to a 25% cancellation fee once placed.
➡️ Custom-built PCs cannot be cancelled once parts are ordered or build has commenced.
➡️ All hardware components and services provided — including:
✅ Cybersecurity Services
✅ Computer Repairs
✅ Wi-Fi & Network Setup
✅ Printer & Scanner Support
✅ Virus & Malware Removal
✅ Data Recovery & Backup
✅ Email & Website Setup
✅ Smartphone & Tablet Assistance
✅ Business IT Systems
— include a 1-year warranty on any new hardware supplied, covering manufacturer defects or performance failure related to our original service.
➡️ Warranty does not cover: misuse/improper handling; accidental damage (spills, drops); software misconfiguration, malware, or corruption; third-party alterations; power issues; environmental damage; or issues caused by unrelated third-party services (e.g., NBN, email, hosting).
➡️ PC Scientist does not disclose specific brand names or model numbers. This ensures neutrality and focuses on performance, reliability, and suitability — not product branding.
➡️ Our team procures, installs, and rigorously tests multiple devices to identify the “best of the best” solution that balances performance and budget. The selected device is included in your package pricing.
➡️ Package pricing covers procurement, installation, configuration, warranty handling, and ongoing support. A reasonable markup is applied to cover logistics and the assurance of a fully managed setup.
➡️ Clients may supply their own equipment for setup. We’ll assist, but we cannot guarantee the same performance, compatibility, or support as with equipment we have tested and approved. For best results, we recommend allowing our technicians to select the device.
➡️ Any issue not related to the original service provided will be billed at $45 per 15 minutes on-site, plus the applicable call-out fee.
➡️ Warranty only covers systems, software, and hardware supplied and installed by PC Scientist.
➡️ Devices or services not provided by us are not covered unless agreed to in writing.
➡️ Devices may be repaired using refurbished or equivalent replacement components when necessary.
➡️ Repair work may result in partial or total data loss — customers are encouraged to back up all data beforehand.
➡️ We are not responsible for the loss of files, programs, settings, or software unless data recovery was included in the service.
➡️ Goods will only be released after full payment has been made.
➡️ Once items are delivered to your nominated location, all risk (including theft, damage, or loss) transfers to the customer.
➡️ We are not liable for damage caused by the customer or third-party software after delivery.
➡️ Delivery and service timeframes are estimates only. We will always make best efforts to meet scheduled times.
➡️ Some items may need to be sent to third-party repair agents or service centres. On-site diagnosis will always be prioritised when possible.
➡️ We do not guarantee outcomes beyond the scope of service provided.
➡️ If we are unable to complete a service due to interruption by the client, the warranty will be void and no refund will be issued.
➡️ No warranty is provided on third-party goods unless specifically stated.
➡️ A standard 1-year warranty applies to all custom PCs built and supplied by PC Scientist.
➡️ Customers must ensure an adult is present during on-site visits.
➡️ You are responsible for using, maintaining, and protecting all equipment after installation.
➡️ Follow any instructions given for safety, system care, or software handling.
➡️ Do not attempt to modify systems or software unless advised.
➡️ Any faults caused by misuse or failure to follow instructions may be charged at the standard service rate.
➡️ PC Scientist is not responsible for any copyright or licensing violations arising from customer-installed software, media, or services.
➡️ These Terms & Conditions are reviewed and updated periodically to reflect service improvements, legal advice, and client feedback. Clients may request the most current version at any time.
➡️ Where included, security features (e.g. firewalls, MFA, password encryption) are implemented using best practices at the time of service.
➡️ Unless specified in writing, terms like “lifetime solution,” “network hardening,” or “advanced protection” refer only to initial setup — not ongoing upgrades.
➡️ Multifactor authentication (MFA) is not guaranteed unless explicitly listed on your invoice or service report.
➡️ Clients are responsible for storing and managing their own passwords or access credentials. These can be provided upon request at the time of service.
➡️ Network security services are designed for home or small business environments. Enterprise-grade solutions are available upon request and quoted separately.
➡️ Labour is billed in 15-minute increments. Start and end times are recorded internally by the attending technician.
➡️ If there is any concern over service duration, PC Scientist may offer a goodwill adjustment — but reserves the right to bill according to the technician’s records unless proven otherwise.
➡️ PC Scientist uses Stripe for secure online payments.
➡️ Customers may choose to “save card for future use” — this is stored securely by Stripe and never seen or held by PC Scientist.
➡️ Saved cards may be used to finalise overdue invoices unless the customer requests removal.
➡️ No card will ever be used for additional charges without verbal, written, or emailed approval.
➡️ Customers may request card removal from the Stripe system at any time.
➡️ PC Scientist is committed to ethical service, particularly when supporting elderly clients or individuals less familiar with technology.
➡️ Where possible, a trusted family member or support person should be present during invoicing or payment.
➡️ In the event of any confusion or concern around informed consent, we will review internal records to determine if a refund, adjustment, or clarification is appropriate.
